Privacy Policy

At Vontainment, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy applies to our website (https://vontainment.com), our CRM (https://crm.vontainment.com), and all services provided under associated domains, including https://vonsrc.com, https://servicesbyv.com/, and https://hugev.xyz/. By using our websites or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect
We collect both personal and non-personal information to deliver and improve our services:

  • Personal Information:
    • Contact Details: Name, phone number, email address, and physical address.
    • Business and Project Data: Information about your business, branding, and project needs, such as web design, graphic design, or marketing strategies.
    • AI Chat Interactions: Our AI-powered customer service chat is anonymous unless you voluntarily provide personal information. It stores transcripts for support purposes, including callback requests.
    • Lead Forms: Data submitted through forms on our website is securely processed and stored in our CRM.
    • Files and Media: Materials provided for projects are securely stored in our CRM for collaboration and project management.
  • Non-Personal Information:
    • Cookies: Used for essential website functionality.
    • Log Data: IP addresses, browser types, pages visited, and timestamps.
    • Google Analytics: Tracks website performance, visitor behavior, and demographics.
    • Analytics by V: In-house tracking for additional performance insights.
    • Third-Party Cookies: Embedded content such as YouTube or other third-party platforms may place cookies on your device.

How We Use Your Information
We use the information we collect for:

  • Delivering services such as web design, graphic design, and online marketing.
  • Managing projects, billing, and file sharing through our CRM.
  • Responding to inquiries and providing customer support via AI chat or other methods.
  • Sending automated, transactional communications like billing and reminders.
  • Analyzing website performance through tools like Google Analytics and Analytics by V.
  • Showcasing completed projects in our portfolio, excluding non-public sections (e.g., members-only areas).

Additional Services
We provide tools and platforms via additional domains such as:

These services include AI-related tools, analytics, bio pages, link tracking, and other solutions. Clients manage their own accounts, and this Privacy Policy applies to these services as well. Any data provided or generated through these platforms is treated according to the guidelines outlined here.

Sharing Your Information
We do not sell your information. Data is shared only when necessary:

  • Service Providers: Trusted partners like Stripe (payment processing), Google Analytics (tracking and analytics), Cloudflare (content delivery and security), and embedded platforms like YouTube.
  • Portfolio Use: Per contract agreements, we may showcase project-related work unless explicitly restricted by the client.
  • Legal Compliance: When required by law or in response to legal processes.

Payment Processing
Payments are securely processed through Stripe. We do not store or process credit card information.

Data Retention
We retain data only as long as necessary to fulfill service obligations or comply with legal requirements. Retention periods are determined on a case-by-case basis.

Data Security
We implement robust security measures, including:

  • Encryption for sensitive data stored in our CRM.
  • Server-level protections such as firewalls and Cloudflare security features.
  • Remote backups of website and CRM data stored at our office.

User Rights

Cookies and Tracking
We use cookies for essential functionality and user experience. Third-party cookies, such as those from YouTube or other embedded platforms, may also be used when accessing embedded content on our website. Additionally, we use Google Analytics and Analytics by V to improve website performance. You can manage cookies through your browser settings.

Incident Response
In the event of a data breach, we will notify affected clients directly with details and guidance.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, and we encourage you to review this page regularly.

Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:

Website: https://vontainment.com
CRM: https://crm.vontainment.com
Email: contact@vontainment.com
Phone: 941-313-2107

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